Contact us

In which country are you located?

  • Albania
  • Algeria
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Bangladesh
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  • Switzerland
  • Taiwan
  • Thailand
  • Togo
  • Tunisia
  • Turkey
  • Uganda
  • United Arab Emirates
  • United Kingdom & Ireland
  • United States
  • Uruguay
  • Vietnam

Coface Switzerland

Rue Belle-Fontaine 18

Rue Belle-Fontaine 18

CH-1003, Lausanne

Send a message

Trade Credit Insurance

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Ex: name@company.com

Business Information

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Ex: name@company.com

Debt Collection

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Political Risks

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Ex: name@company.com

Make a complaint

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Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
 
How ?
You can use our online form. You can also contact us by email (complaint.switzerland@coface.com) as it is sometimes easier to write quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
 
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :

- Acknowledge receipt of your complaint

- Provide you with a reference number

- Send a final answer within a reasonable timeline

About personal data protection

  • Mrs
  • Mr

  • Trade Credit Insurance
  • Others (Debt Collection, Business information...)

  • Contract
  • Pricing
  • Service
  • Risk Underwriting
  • Claims
  • Cofanet
  • Invoicing/Accounting
  • Relations with a specific department
  • Company or employee behaviour
  • Other

General question

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(About personal data protection)

You can use this form for all other questions that you way have or write us directly to info.suisse@coface.com.

Ex: name@company.com