Making Trade Happen

Coface hat es sich zur Aufgabe gemacht, den globalen und lokalen Handel zu erleichtern, indem wir Lösungen anbieten, die Unternehmen bei der kommerziellen Entscheidungsfindung unterstützen. Wir arbeiten mit unseren Kunden und Kundinnen zusammen, um Zahlungsausfälle zu vermeiden und sie mit unserer Kreditversicherung zu schützen.

Unsere Aufgabe besteht auch darin, unsere Kunden und Kundinnen in einer Welt zu begleiten, die sich schneller verändert als je zuvor. Wir liefern Informationen, um unseren Kunden und Kundinnen ein fundiertes Wissen über ihre Käufer, Lieferanten und potenziellen Geschäftspartner zu ermöglichen, indem wir deren Bonität bewerten.

Ebenso prognostizieren wir die wichtigsten wirtschaftlichen Trends und analysieren die Risiken nach geografischen Standorten und unterschiedlichen Branchen. Bei Coface zu arbeiten bedeutet, dabei zu helfen, diese einzigartige mikro- und makroökonomische Expertise zusammenzuführen, weiterzuentwickeln und zu fördern. Es bedeutet auch, Unternehmen im täglichen Geschäft bei ihrer Entscheidungsfindung und ihren Geschäftsstrategien zu unterstützen.

The Happeners ep4 - Helping business grow

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• Unsere Teams von Coface Global Solutions unterstützen die Entwicklung multinationaler Unternehmen durch eine Reihe spezifischer Dienstleistungen. In diesem Video spricht einer unserer Kunden, Tyrolit, über den Service den er von Coface erhält.

Mit der Welt verbunden zu sein, bedeutet auch, miteinander in Verbindung zu stehen!

Coface ist ein internationales Unternehmen, bei dem das Menschliche im Mittelpunkt steht und jeder Einzelne wichtig ist. Bei Coface treffen Sie auf eine grosse Vielfalt an Menschen, die eine Mischung aus Generationen, Geschlechtern und Kulturen repräsentieren. Das spiegelt sich auch in unserem Arbeitsethos wider: Wir schätzen Einfachheit, Zugänglichkeit und Offenheit.

Als Arbeitgeberin engagiert sich Coface für einen sozial verantwortungsvollen Ansatz, der auf drei Schlüsselmissionen beruht:

• Die Förderung eines inklusiven Arbeitsumfelds
• Die Unterstützung des Wachstums aller Mitarbeitenden
• Die Förderung von Chancengleichheit und die Ablehnung jeglicher Diskriminierung

The Happeners Making Trade Happen How does Coface connect you to the rest of the world? I have always had to work with people who are very open-minded in a sense, very open to international growth. And in my day-to-day work I'm always working with people from other countries, both at the local level - there are always foreigners in almost all the subsidiaries - but also at the regional and group level. Everyday, we communicate with the risk underwriting centres located in seven regions around the world. I think the cultural context that we have gives us the opportunity to share and implement unconventional solutions, to exchange experiences, ideas; to look at different management styles, and implement some of them in our day-to-day work. What makes the employee experience at Coface special for you? I don't feel that there are differences in terms of culture, nationalities, or even location. For me, we work in a team that is located in different places, but in everyday life, we don't see where each of us is located. We work and we make progress on our projects. It's the style of communication between departments with a willingness to always help out, and to share the experience and knowledge. I know colleagues who have very local jobs, but have been assigned international, global or regional projects. And yes, I think that has always meant that Coface can make you feel comfortable, and that you can always have that international vision and that intercultural support. Coface has an open culture: here, we can speak up freely, and share ideas across the organisation. Coface is like a big family: it does not matter what your nationality is, or what accent you speak. Each of us is contributing to the world economy, and that's our common objective. At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

The Happeners - EP1 Growing international

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The Happeners Making Trade Happen How does Coface connect you to the rest of the world? I have always had to work with people who are very open-minded in a sense, very open to international growth. And in my day-to-day work I'm always working with people from other countries, both at the local level - there are always foreigners in almost all the subsidiaries - but also at the regional and group level. Everyday, we communicate with the risk underwriting centres located in seven regions around the world. I think the cultural context that we have gives us the opportunity to share and implement unconventional solutions, to exchange experiences, ideas; to look at different management styles, and implement some of them in our day-to-day work. What makes the employee experience at Coface special for you? I don't feel that there are differences in terms of culture, nationalities, or even location. For me, we work in a team that is located in different places, but in everyday life, we don't see where each of us is located. We work and we make progress on our projects. It's the style of communication between departments with a willingness to always help out, and to share the experience and knowledge. I know colleagues who have very local jobs, but have been assigned international, global or regional projects. And yes, I think that has always meant that Coface can make you feel comfortable, and that you can always have that international vision and that intercultural support. Coface has an open culture: here, we can speak up freely, and share ideas across the organisation. Coface is like a big family: it does not matter what your nationality is, or what accent you speak. Each of us is contributing to the world economy, and that's our common objective. At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Was unsere Mitarbeitenden dazu sagen

• “Unser internes Netzwerk «Women to Lead» sucht nach Möglichkeiten, die Karrieren von Frauen bei Coface zu fördern. Wir setzen uns auch für Diversität und eine generationenübergreifende Mischung auf allen Ebenen des Unternehmens ein. Unsere Vielfalt spiegelt sich auch in unseren Entscheidungsprozessen wider – das ist zweifellos ein grosser Vorteil!”

Leigh M. 
Risk, Legal und Compliance Officer in Südafrika

Im Einklang mit der Weltwirtschaft zu arbeiten bedeutet, in einem multikulturellen Umfeld zu agieren.

Die Fähigkeit unserer Teams, ihre Expertise zu vereinen, ermöglicht es uns, einen umfassenden Einblick in einen Markt zu gewinnen und die Anliegen unserer Kunden erfolgreich zu bewältigen.

Unsere globale Ausrichtung prägt den Arbeitsalltag und manifestiert sich auf folgende Weise:

• Die Betreuung unserer Kunden weltweit ermöglicht eine enge Zusammenarbeit mit Ihren Kollegen und Kolleginnen im Ausland.
• Im Büro, in Meetings und bei Schulungen interagieren Sie mit Kollegen und Kolleginnen aus verschiedenen Ländern und Kulturen.
• Dank unserem einzigartigen internationalen Netzwerk haben Sie zahlreiche Möglichkeiten für Auslandseinsätze, auch zu Beginn Ihrer Karriere!

We received a request from a major French car manufacturer, who wants to develop its electric vehicle sales, via its main distributor in Denmark. How do you work together to meet clients' needs? I'll start by going to the Economic Research Department, to ask them for information about Denmark, specifically the electric vehicle distribution segment in the country, and market share figures, if possible. Then I go to the Information Department, to ask them about this distributor, what is the financial trend. As the economist for Northern Europe, I'm am of course the first port of call when it comes to Danish market issues. In this specific case that we're looking at, the first thing I'll do is examine automotive market data for Denmark. For example, registration figures, or the current e-vehicle trends. When I have summarized that, then I have a nice macroeconomic picture. But when it comes to micro data, for example, the specific business environment, then of course I pass this question on to my risk colleagues on site. In order to understand the risk involved with the market for electrical vehicles, I'd take a look at publically available information, such as government regulattions, the electric vehicle market's development, as well as key figures from the company. I would also contact their CFO or CEO and talk about their company, to learn about their sales figures, and what developments they expect to see in the future. What is the added value of collaboration for clients? The Coface system, is based on being "close to the risk": we know that the local people are our teams in the field, and are the best placed to respond to the requests we receive. Here, at the EIC, (Enhanced Information Centre) we survey, and collect knowledge about the most significant parts of the exposure that Coface has. You can never know absolutely everything, but you can still get enough information to improve your understanding of the company. The strong international environment is a great advantage when looking at risks from different angles and therefore making the best possible risk assessment - even if that means I have to juggle my work around different time zones! At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

TH- Ep 3 - Connecting

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We received a request from a major French car manufacturer, who wants to develop its electric vehicle sales, via its main distributor in Denmark. How do you work together to meet clients' needs? I'll start by going to the Economic Research Department, to ask them for information about Denmark, specifically the electric vehicle distribution segment in the country, and market share figures, if possible. Then I go to the Information Department, to ask them about this distributor, what is the financial trend. As the economist for Northern Europe, I'm am of course the first port of call when it comes to Danish market issues. In this specific case that we're looking at, the first thing I'll do is examine automotive market data for Denmark. For example, registration figures, or the current e-vehicle trends. When I have summarized that, then I have a nice macroeconomic picture. But when it comes to micro data, for example, the specific business environment, then of course I pass this question on to my risk colleagues on site. In order to understand the risk involved with the market for electrical vehicles, I'd take a look at publically available information, such as government regulattions, the electric vehicle market's development, as well as key figures from the company. I would also contact their CFO or CEO and talk about their company, to learn about their sales figures, and what developments they expect to see in the future. What is the added value of collaboration for clients? The Coface system, is based on being "close to the risk": we know that the local people are our teams in the field, and are the best placed to respond to the requests we receive. Here, at the EIC, (Enhanced Information Centre) we survey, and collect knowledge about the most significant parts of the exposure that Coface has. You can never know absolutely everything, but you can still get enough information to improve your understanding of the company. The strong international environment is a great advantage when looking at risks from different angles and therefore making the best possible risk assessment - even if that means I have to juggle my work around different time zones! At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Was unsere Mitarbeitenden dazu sagen

• Was unsere Mitarbeitenden dazu sagen:

"Bei Coface arbeite ich mit Kollegen verschiedenster Hintergründe zusammen. Es ist eine Umgebung, in der ich unterschiedliche Kulturen und Blickwinkel kennenlernen kann, ohne das Büro zu verlassen! Unsere Vielfalt fördert Kreativität und steigert unsere Leistung. Coface ist ein grossartiger Arbeitsplatz. Ich bin stolz Teil meines Teams zu sein.”

Yuliia N. 
Key Account Managerin bei Coface Global Solutions in Dubai

Wir stellen unsere Erfolge und Triumphe kontinuierlich auf die Probe und erfinden uns immer wieder neu – Das ist seit über 75 Jahren das Herzstück des Erfolgs von Coface!

Wir integrieren neue Technologien, insbesondere Data Science, in unser Betriebsmodell, um unsere Prozesse zu vereinfachen und zu verbessern.

Wir priorisieren neue Arbeitsweisen, die flexibler, agiler und kollaborativer sind.

Und da die Welt sich im ständigen Wandel befindet, ermutigen wir innovative Ideen und schätzen neugierige Köpfe, Männer und Frauen mit dem Antrieb und Mut, eine neue Welt zu gestalten

In innovation, we do two main things. We have a prospective work, trying to identify the technological trends in use that will impact our businesses, our customers and our partners. We have a customer vision that guides our project. We don't do R&D to develop projects that will remain in a laboratory, but we are already driven by an existing need of our customers, which are the business lines. Coface's international database is unique in the world. The data contained in this database allows us to be absolutely predictive in evaluating a single company and the market; the risks of the market where the company operates. And this is absolutely a competitive and innovative key. We set up a hackathon, where we brought about forty people together from seven different regions. I think there were about fifteen countries represented and we got them to work remotely on customer needs, so they connected with the customers. They came, we had several stages and finally, we managed to produce a kind of prototype that we showed to our clients, who were very satisfied. So, from there, we started to build the product. With a series of small weekly challenges, each week we asked the teams to ask themselves a question, so one challenge per week. And at the end of the week, they would come and pitch their proposal. So, at the end of this hackathon, I participated in the development of the product by extracting the data used to build the different indicators used in this product. We created an innovative, user-friendly platform with the purpose of guiding companies in their sales choices. All of this not only involving our staff but also involving the clients, and this allowed us to launch a platform more rapidly, in a better performing way. Innovation is the key to success for a company. Improving our own offer, listening to the market, testing all aspects of the platform, understanding if we're meeting our clients' needs and listening to the commercial feedback. All of this helps you to innovate and to succeed. Our team works in an iterative way. Generally, we start by trying to understand a need. Then we dig in when we think we have something that starts to work. We'll do some tests. We'll try to propose things, mock-ups to customers, or test a technology with them with Coface employees. And then, the more we advance, the more we'll enrich the solution to obtain something that is a complete solution in the end. Creating a product in less than six months that corresponds to customer needs proves that we are agile. It proves that we listen to our customers and it proves that there is real creativity in what we do. At Coface, we are making trade happen.

The Happeners - Episode 2

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In innovation, we do two main things. We have a prospective work, trying to identify the technological trends in use that will impact our businesses, our customers and our partners. We have a customer vision that guides our project. We don't do R&D to develop projects that will remain in a laboratory, but we are already driven by an existing need of our customers, which are the business lines. Coface's international database is unique in the world. The data contained in this database allows us to be absolutely predictive in evaluating a single company and the market; the risks of the market where the company operates. And this is absolutely a competitive and innovative key. We set up a hackathon, where we brought about forty people together from seven different regions. I think there were about fifteen countries represented and we got them to work remotely on customer needs, so they connected with the customers. They came, we had several stages and finally, we managed to produce a kind of prototype that we showed to our clients, who were very satisfied. So, from there, we started to build the product. With a series of small weekly challenges, each week we asked the teams to ask themselves a question, so one challenge per week. And at the end of the week, they would come and pitch their proposal. So, at the end of this hackathon, I participated in the development of the product by extracting the data used to build the different indicators used in this product. We created an innovative, user-friendly platform with the purpose of guiding companies in their sales choices. All of this not only involving our staff but also involving the clients, and this allowed us to launch a platform more rapidly, in a better performing way. Innovation is the key to success for a company. Improving our own offer, listening to the market, testing all aspects of the platform, understanding if we're meeting our clients' needs and listening to the commercial feedback. All of this helps you to innovate and to succeed. Our team works in an iterative way. Generally, we start by trying to understand a need. Then we dig in when we think we have something that starts to work. We'll do some tests. We'll try to propose things, mock-ups to customers, or test a technology with them with Coface employees. And then, the more we advance, the more we'll enrich the solution to obtain something that is a complete solution in the end. Creating a product in less than six months that corresponds to customer needs proves that we are agile. It proves that we listen to our customers and it proves that there is real creativity in what we do. At Coface, we are making trade happen.

Was unsere Mitarbeitenden dazu sagen

• "Wir haben einen 'Commercial Hub' mit einem agilen Prozess und modernster Technologie entwickelt, um ein neues Team aufzustellen, das sich der Kundenbetreuung widmet. Das hat uns geholfen, unsere Servicequalität zu verbessern!”

Bjoern M. – Senior Solution Development Manager (Deutschland):