Making Trade Happen

La mission de Coface consiste à faciliter le commerce mondial et local en offrant des solutions qui aident les entreprises à prendre des décisions commerciales éclairées. Nous collaborons avec nos clients pour éviter les défauts de paiement et les protéger grâce à notre assurance-crédit.

Notre rôle consiste également à guider nos clients dans un monde en mutation rapide. Nous fournissons des informations leur permettant d'acquérir une connaissance approfondie de leurs acheteurs, fournisseurs et partenaires commerciaux potentiels en évaluant leur solvabilité.

De plus, nous anticipons les tendances économiques clés et analysons les risques en fonction des zones géographiques et des différents secteurs d'activité. Travailler chez Coface signifie contribuer à réunir, développer et promouvoir cette expertise micro et macro-économique unique. Cela signifie également soutenir les entreprises dans leurs décisions commerciales quotidiennes et leurs stratégies d'entreprise.

• Nos équipes Coface Global Solutions soutiennent le développement des entreprises multinationales via des services spécifiques. Notre client Tyrolit témoigne dans cette vidéo de l’accompagnement dont il bénéficie au quotidien.

Être connecté au monde signifie également être connecté les uns aux autres !

Coface est une entreprise internationale où l'humain est au centre de tout et où chaque individu compte. Chez Coface, vous rencontrerez une grande variété de personnes représentant un mélange de générations, de genres et de cultures. Cela se reflète également dans notre éthique de travail : nous valorisons la simplicité, l'accessibilité et l'ouverture.

En tant qu'employeur, Coface s'engage dans une approche socialement responsable basée sur trois missions clés :

• Favoriser un environnement de travail inclusif.

• Soutenir la croissance de tous les employés.

• Promouvoir l'égalité des chances et rejeter toute forme de discrimination.

The Happeners Making Trade Happen How does Coface connect you to the rest of the world? I have always had to work with people who are very open-minded in a sense, very open to international growth. And in my day-to-day work I'm always working with people from other countries, both at the local level - there are always foreigners in almost all the subsidiaries - but also at the regional and group level. Everyday, we communicate with the risk underwriting centres located in seven regions around the world. I think the cultural context that we have gives us the opportunity to share and implement unconventional solutions, to exchange experiences, ideas; to look at different management styles, and implement some of them in our day-to-day work. What makes the employee experience at Coface special for you? I don't feel that there are differences in terms of culture, nationalities, or even location. For me, we work in a team that is located in different places, but in everyday life, we don't see where each of us is located. We work and we make progress on our projects. It's the style of communication between departments with a willingness to always help out, and to share the experience and knowledge. I know colleagues who have very local jobs, but have been assigned international, global or regional projects. And yes, I think that has always meant that Coface can make you feel comfortable, and that you can always have that international vision and that intercultural support. Coface has an open culture: here, we can speak up freely, and share ideas across the organisation. Coface is like a big family: it does not matter what your nationality is, or what accent you speak. Each of us is contributing to the world economy, and that's our common objective. At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Paroles de Happeners

• « Notre réseau interne Women to Lead travaille sur le développement de la carrière des femmes au sein de Coface. Nous nous engageons également en faveur de la diversité et de la mixité générationnelle à tous les niveaux de l’entreprise. Notre diversité se traduit aussi dans nos prises de décision et c’est un atout indiscutable ! »

Leigh M., directrice de la conformité et des risques en Afrique du Sud

Travailler en synchronisation avec l'économie mondiale signifie opérer dans un environnement multiculturel. Nos équipes ont la capacité de fusionner leurs compétences et de collaborer à l'échelle mondiale pour saisir les nuances d'un marché ou résoudre les défis de nos clients.

Notre vision globale façonne notre travail au quotidien et se concrétise de la manière suivante :

• Accompagner nos clients à l'échelle mondiale vous offre l'opportunité de collaborer étroitement avec vos collègues à l'étranger.

• Au bureau, lors des réunions et des formations, vous interagissez avec des collègues de divers pays et cultures.

• Grâce à notre réseau international exclusif, vous avez de nombreuses possibilités d'effectuer des missions à l'étranger, même au début de votre carrière !

We received a request from a major French car manufacturer, who wants to develop its electric vehicle sales, via its main distributor in Denmark. How do you work together to meet clients' needs? I'll start by going to the Economic Research Department, to ask them for information about Denmark, specifically the electric vehicle distribution segment in the country, and market share figures, if possible. Then I go to the Information Department, to ask them about this distributor, what is the financial trend. As the economist for Northern Europe, I'm am of course the first port of call when it comes to Danish market issues. In this specific case that we're looking at, the first thing I'll do is examine automotive market data for Denmark. For example, registration figures, or the current e-vehicle trends. When I have summarized that, then I have a nice macroeconomic picture. But when it comes to micro data, for example, the specific business environment, then of course I pass this question on to my risk colleagues on site. In order to understand the risk involved with the market for electrical vehicles, I'd take a look at publically available information, such as government regulattions, the electric vehicle market's development, as well as key figures from the company. I would also contact their CFO or CEO and talk about their company, to learn about their sales figures, and what developments they expect to see in the future. What is the added value of collaboration for clients? The Coface system, is based on being "close to the risk": we know that the local people are our teams in the field, and are the best placed to respond to the requests we receive. Here, at the EIC, (Enhanced Information Centre) we survey, and collect knowledge about the most significant parts of the exposure that Coface has. You can never know absolutely everything, but you can still get enough information to improve your understanding of the company. The strong international environment is a great advantage when looking at risks from different angles and therefore making the best possible risk assessment - even if that means I have to juggle my work around different time zones! At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Paroles de Happeners

• « A Coface, je travaille avec des collègues aux origines très diverses : dans un tel environnement, je découvre des cultures et des perspectives différentes sans même quitter mon bureau ! Notre diversité favorise la créativité et améliore nos performances. Elle fait de Coface un endroit où il fait bon travailler et une équipe dont je suis fière de faire partie. »

Yuliia N. 
Responsable grands comptes, Coface Global Solutions basée à Dubaï 

Nous remettons constamment en question nos réussites et nos triomphes, et nous nous réinventons en permanence - C'est au cœur du succès de Coface depuis plus de 75 ans !

Nous intégrons de nouvelles technologies, en particulier la science des données, dans notre modèle opérationnel pour simplifier et améliorer nos processus.

Nous privilégions de nouvelles méthodes de travail qui sont plus flexibles, agiles et collaboratives.

Enfin, vu que le comme le monde évolue en permanence, nous encourageons les idées novatrices et valorisons les esprits curieux, hommes et/ou femmes, qui ont la motivation et le courage de façonner un nouveau monde.

In innovation, we do two main things. We have a prospective work, trying to identify the technological trends in use that will impact our businesses, our customers and our partners. We have a customer vision that guides our project. We don't do R&D to develop projects that will remain in a laboratory, but we are already driven by an existing need of our customers, which are the business lines. Coface's international database is unique in the world. The data contained in this database allows us to be absolutely predictive in evaluating a single company and the market; the risks of the market where the company operates. And this is absolutely a competitive and innovative key. We set up a hackathon, where we brought about forty people together from seven different regions. I think there were about fifteen countries represented and we got them to work remotely on customer needs, so they connected with the customers. They came, we had several stages and finally, we managed to produce a kind of prototype that we showed to our clients, who were very satisfied. So, from there, we started to build the product. With a series of small weekly challenges, each week we asked the teams to ask themselves a question, so one challenge per week. And at the end of the week, they would come and pitch their proposal. So, at the end of this hackathon, I participated in the development of the product by extracting the data used to build the different indicators used in this product. We created an innovative, user-friendly platform with the purpose of guiding companies in their sales choices. All of this not only involving our staff but also involving the clients, and this allowed us to launch a platform more rapidly, in a better performing way. Innovation is the key to success for a company. Improving our own offer, listening to the market, testing all aspects of the platform, understanding if we're meeting our clients' needs and listening to the commercial feedback. All of this helps you to innovate and to succeed. Our team works in an iterative way. Generally, we start by trying to understand a need. Then we dig in when we think we have something that starts to work. We'll do some tests. We'll try to propose things, mock-ups to customers, or test a technology with them with Coface employees. And then, the more we advance, the more we'll enrich the solution to obtain something that is a complete solution in the end. Creating a product in less than six months that corresponds to customer needs proves that we are agile. It proves that we listen to our customers and it proves that there is real creativity in what we do. At Coface, we are making trade happen.

Paroles de Happeners :

• « Afin de mettre en place une nouvelle équipe dédiée au service client, nous avons développé un « hub commercial », doté d'un processus agile et exploitant des technologies de pointe. Cela nous a permis d’améliorer notre qualité de service ! »

Bjoern M. –  responsable senior en développement de solutions (Allemagne)